Support & Trust
Help with the product, without putting private care details at risk.
Care Chronicles is an organization and record-keeping tool. It is not medical advice, a clinical service, or an emergency service.
Contact support
For account, billing, sign-in, or how-to help, email support. We aim to reply on business days; response time can vary with volume.
Do not send medical details, passwords, payment-card numbers, recovery codes, or authenticator codes. Support can help with account and product questions, but cannot provide urgent or medical help.
Urgent or medical help
If someone may be in immediate danger or needs urgent medical help, contact local emergency services. In Canada or the United States, call or text 988 for suicide and crisis support where available; call your local emergency number for immediate danger.
How your information is handled
Your care information is private within Care Chronicles and is shared only according to the permissions you choose. Read the Privacy Policy for information about providers, storage, backups, exports, deletion, and AI processing.
Before you download or export information, remember that the resulting file may contain sensitive health information. Store and share exports carefully.
Deleting information
Billing cancellation does not automatically delete retained care information. Managers can export, transfer responsibility for, or permanently delete eligible care-space information through Data controls. Temporary encrypted backups may remain for disaster recovery for the period described in the Privacy Policy; they are not a user-accessible recovery option.